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REFUND POLICY

Easy Returns Policy

At MOM&ME, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. 

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, mom&me shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.


Products purchased using the kiosks at the mom&me Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

How does Returns work?

Go to Order History page and click on the order number for which you want to raise a return request.

Click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Our delivery team will collect the package from your doorstep within 7-10 business days.

Reverse Pick up availability at your location,can be checked while placing a request within the Order History section.

Estimated Reverse PickUp Time: For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which mom&me is not liable and would request the users to cooperate as mom&me continuously tries to reduce such instances.


You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

How does Self Return work?

For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:

Go to Order Detail page under Order History and click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Send the packet through a local courier to our warehouse.

Enter the AWB number, Shipping company name and scanned receipt under Manage Returns section.

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

Refunds

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

    1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your account. Please note that the shipping charges and COD charges are non-refundable.
    2. Once the refund amount is in your  Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
    3. In order to get the cash refund back to your bank account, please follow below steps:

Go to Cash Refund page under Cash in My Account

Click on "Refund Amount Back To Me" button.

Please follow the screens and submit the request.

  1. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. mom&me will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
  2. Loyalty Cash used during payment will be credited back to your loyalty cash account.
  3. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
  4. Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
  5. If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the  Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
  6. If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
  7. In cases where the pick up is refused or product is not returned and the money has been refunded to you already, mom&me holds the right to deduct the concerned amount from mom&me Cash Refund and loyalty cash account depending on the mode of the payment of the product.
  8. For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
Guaranteed Savings Online Programs - Cancellation and Returns
  1. Guaranteed Savings Offer Cancellation
    Enrolled members can cancel the "Guaranteed Savings" offer any time they wish. In case of unused "Guaranteed Savings" offers DARP may choose to refund the complete amount or issue Gift Vouchers. In case the "Guaranteed Savings" offer has been used even once by the user then after adjusting the used amount, DARP may choose to refund the complete amount or issue Gift Vouchers.
  2. Order cancellation purchased through "Guaranteed Savings" offer
    Cancellation is only available in case of orders not been shipped from our warehouse to customer’s location. In case of complete order cancellation the complete amount spent against the order will be credited back to members "Guaranteed Savings" code. In case of part order cancellation, balance left after adjusting the amount for products shipped to member’s location will be credited back to members "Guaranteed Savings" code.
  3. Order returned purchased through "Guaranteed Savings" offer
    Return is available in case order has been shipped from our warehouse and has been delivered to the customer’s location. In case of complete order return the complete amount spent against the order will be credited back to members "Guaranteed Savings" code. In case of part order return, balance left after adjusting the amount for products shipped to member’s location will be credited back to members "Guaranteed Savings" code. Member can check the balance of there "Guaranteed Savings" code by logging in to the "My Account" section with their registered email ID. Note: All members must follow the return criteria and return process defined for returning the products.